How do I activate the 3D Secure service?
This service is effective for all Palestine Islamic Bank card holders.
How much is the subscription fee for the 3D Secure service?
It is a free service.
Is my personal information safe and protected?
Of course, all card details and customer information are protected, encrypted and stored securely.
What type of protection does 3D Secure provide?
3D Secure provides additional protection by sending a one-time password (OTP) when making any online purchase, as this helps in protecting the costumer against online fraud by verifying that the person making the online purchase is the true credit card owner.
What is an OTP?
OTP: One Time Password
It is a secret number used for the execution of a single transaction on a computer or any other electronic device. The password consisting of (X) digits is automatically sent to the mobile phone registered with the bank to authenticate the purchase.
How can I update the mobile phone number registered with the bank?
By visiting one of the bank’s branches located all over the country
Do all online transactions require an OTP?
No, the password is required only at the stores and websites that support the online 3D Secure system.
Can the OTP be used for more than one transaction?
Absolutely not, as each password sent is only valid for one specific transaction.
What happens if I do not receive the OTP on my mobile phone?
If the card details entered are correct, you can request to resend the OTP by clicking on the resend link that appears on the screen.
If you do not receive the OTP despite repeated attempts, please check whether your mobile number registered with the bank is correct or not by visiting any branch.
How many times can I ask to resend the OTP?
You can request to resend the OTP only three times per transaction. You must restart the transaction if you do not receive your password after three attempts.