Head of customer service

Job Details

Receive clients and satisfying their banking needs..

Job Requirements

  • Bachelor’s Degree in Business Management, Accounting or any other relevant field.
  • 4 years’ experience in a relevant field.

Roles and Responsibilities

  • Receive clients and satisfying their banking needs..
  • Quick Following up on client services operations and monitor and verify various transaction entries.
  • Allow or restrict entries and movements and sign thereon accordingly, within limitation of authorities.
  • Address client-related issues, respond to their inquiries, and supervise effectively on the delivery of client services in order to gain clients’ trust and their relationship with the bank..
  • Supervising on Tellers and the main safe
  • any other tasks as requested by the direct supervisor.

Skills

  • Excellent communication, leadership, managerial and supervisory skills, and the ability to make decisions.
  • Proficiency in English (Reading, Writing, Listening).
  • Ability to use the computer and its programs.
  • Ability to work within a team, and have the required initiative and self-assurance.
Job Expired